Debt Collection Training

Agency Compliance Manager

 3 min read

What is a Compliance Manager?

A Compliance Manager, or Compliance Officer, ensures a mercantile agency operates legally and ethically while meeting its business goals. They are responsible for developing compliance programs, reviewing company policies, training and advising management on possible risks.


Duties of a Compliance Manager usually include:

  • Maintaining agent and staff files with current:

    • Agent licences,

    • Agent insurance certificates,

    • Agent & staff training certificates.

  • Implementation and monitoring of:

    • Standard Operating Procedures (SOPs),

    • Credit Provider Service Level Agreements (SLAs),

    • Regulatory, legal and guidelines.

  • Quality control.

  • Conducting internal & assisting with credit provider audits.

  • Complaint handling, dispute resolution & litigation.


Standards and Ethics

Compliance managers must possess a high standard of ethical and professional standards. Visit the Institute of Mercantile Agents (IMA) for more on this subject. Visit IMA

Do compliance managers need to be trained every year?

If any duties performed as summarised, in the mercantile agent or agent manager job descriptions, then they would be considered an ‘authorised representative’ for the ‘credit licensee’ for training purposes.


Compliance managers are frequently required to guide mercantile agents and agent managers on the training course material, and therefore; they should possess content knowledge and certification on the same course.

Compliance Checklist

Consider these points:

  • Ensure that your agents and service providers have a secure office environment and data protection protocols.

  • Complete annual compliance training for agents their sub-agents, assistants and staff (ASIC - federal requirement). Contact Us

  • Other compliance items or training modules as required by the credit provider or mercantile agency’s Service Level Agreement (SLA).

  • Recommendation – Become a member of the Institute of Mercantile Agents (IMA). Established in 1961, they represent collectors, investigators, process servers and repossession agents throughout Australia. Their annual conferences present key speakers and excellent networking opportunities. Visit IMA

Why Beebox Training for your annual compliance training?

  • Mercantile agency training - is our core business.

  • Course authors and mentors have over 30 years of repossession, debt collection and investigative experience in the finance and mercantile agency sectors.

  • Known and proven in the industry.

  • We maintain and provide access to your live training register.

  • Annual audit assistance.

  • Our certificate of annual compliance - accepted by all the leading credit providers in Australia. One course, one certificate, once a year – multiple possibilities.

Beebox Training Repossession Agent, Debt Collection, Mercantile Agent, Compliance Training, Australia

What other benefits can I expect?

  • We consult with key personnel in the industry, including legal advisors, educational professionals and IT consultants, to keep up with industry demands and expectations.

  • Our training is ‘niche market’ and explicitly tailored to the mercantile industry.

  • We grade the long answers manually and give personal feedback to your students.

  • We provide over the phone coaching on course content and answer over 100 queries each year based on real-life scenarios. All free of charge but subject to some limitations.

  • Discounts apply when there are two or more enrolments from the same company.

  • We guarantee that you will learn something new every year.

  • We bulk-issue your student’s certificates of annual compliance. Simply copy and paste them into your audit training folder.

  • Compliance badge – can be used with email signature.

  • Tax deduction.

  • Potential public liability and professional indemnity insurance discounts, as part of your commitment to risk mitigation. Speak to your insurer.

Visit our course page for more on this year's The Combined Acts & Professional Practices course.