About Us

With over 22 years of experience, we are specialists in providing repossession agent training in line with ASIC Regulatory Guide 206 to the mercantile industry of Australia and affiliated businesses, offering a one-stop annual compliance training solution. Whether you are starting a new career as a mercantile agent or an experienced manager requiring your yearly refresher, then our dedicated course will provide the knowledge, assessment and certification trusted by leading mercantile agencies and credit providers.

...our mantra: 1 standard - 1 course - 1 certificate - 100% relevant!

Regulatory Timeline

First Released 2005
Enacted 2006
Founded 2009
Enacted 2009
First Released 2009
Enacted 2010
Reformed 2014
Formed 2018
Enacted 2018
Revised 2019
Bee SVG
Debt Collection Guideline
First published in 2005, The ACCC and ASIC jointly produced the guideline that aims to assist creditors, debt collectors, and debtors understand their rights and obligations and ensure that debt collection activity is undertaken in a way consistent with consumer protection laws.
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AML-CTF Act
The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and the AML/CTF Rules aim to prevent money laundering and the financing of terrorism by imposing several obligations on the financial services sector. These obligations include collecting and verifying certain Know Your Customer (KYC) information about a customer's identity when providing those services.
Beebox Training

With an independent approach, we released an online training platform, bringing up to date industry-trusted course content dedicated to mercantile agents and associated businesses.

Beebox Training's thinking was simple; 1 standard, 1 course, 1 certificate that's 100% relevant.

An annual compliance training solution appraised by the industry.

Now with 22 registered mercantile agencies and over 300 recurring field agents and agency staff.

NCCP Act
The National Consumer Credit Protection Act 2009 (NCCP) and Regulations make up the consumer protection law for credit in Australia. The objective of the Credit Law is to create a single, uniform national credit law to regulate credit industry participants in addition to credit contracts and transactions. To protect consumers and the economy by encouraging responsible lending and some flexibility in response to financial hardship.
ASIC RG 206

ASIC's word on training.

Regulatory Guide 206, Table 1.

"Representatives must complete training as determined by the licensee and appropriate to the representative's role and industry sector. Between 10 and 30 hours of CPD each year… If a licensee determines that less than 10 hours of CPD per year is an appropriate number of hours for its representatives to engage in, we would expect the licensee to explain to us why this is sufficient."

National Credit Code
ASIC administers a single national consumer credit regime contained in the NCCP Act 2009, including the National Credit Code as Schedule 1 to the Act. National Credit Code protects consumers in credit contracts. These laws outline strict licensing and conduct requirements for credit providers and their representatives.
Major Privacy Reforms
The Privacy Amendment (Enhancing Privacy Protection) Act 2012, which commenced in 2014, introduced many significant changes to the Privacy Act. These changes brought in the Australian Privacy Principles (APPs), which regulate the handling of personal information and the requirement for a credit provider to be a member of an external dispute recognition (EDR) scheme. And new enforcement powers for the Information Commissioner.
AFCA
The Australian Financial Complaints Authority (AFCA) is an External Dispute Resolution (EDR) scheme designed to assist consumers and small businesses in reaching agreements with financial firms about resolving their complaints. AFCA is impartial and independent and is a ministerial approved not-for-profit company. All Australian financial services providers are required to be AFCA members.
Modern Slavery Act
The Modern Slavery Act 2018 requires large Australian and foreign entities carrying on business in Australia to report annually on the risks of modern slavery in their operations and supply chains and the actions taken to address those risks.
Banking Code of Practice
First published in 1993, The original Code (known as the 'Code of Banking Practice') underwent several revisions until 2019, when the Australian Banking Association (ABA) completely reshaped the Code to meet community expectations better. The Code undertook further changes, primarily to implement recommendations made by the Financial Services Royal Commission.

Meet the Team

About Beebox Training | Australian Repossession Recovery Agent Training

Nick

Founder & Course Creator
I research and design the courses, manage enrolments and maintain client training registers.
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Dylan Stanley Beebox Training

Dylan

Course Adviser
As a consultant, I assist with the course layout and structure.
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Andrea Lee Beebox Training

Andrea

IT & Data Security
I provide backend IT support to the Beebox classroom and training registers.
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Fun Facts

Recurring Students

350+

Agency Clients

22

Recognised by the Big

4

Established

2009


Nick Boyd

Nick’s interest in training began in 1988 when he was selected into the Household Divison, serving as a Guardsman in the 1st Battalion Welsh Guards. Nick played an active and decorated role in foreign and domestic postings. In 1995 Australia beckoned, where he worked predominantly as a crash investigator for the Western Australia Police Force.

 

In 2001, Nick moved into civilian life and joined the finance industry in Melbourne. Working for GMAC, he conducted both office and field duties, including collections, repossessions and location inquiries, subsequently progressing to State Manager, Western Australia for a significant national repossession company before relocating back to Melbourne as their General Manager.

 

Apart from overseeing daily operations, Nick’s responsibilities also included compliance, general training and dispute resolution.

 

Following the 2008 Global Financial Crisis and the growing recognition for annual compliance training in the finance industry, and that legislation was now insisting on it, Nick undertook to develop an online training platform dedicated exclusively to mercantile agents and agency staff engaged with the credit consumers. Nick’s training modules proved very popular with financiers, focusing on compliance, relevance and mentoring.

 

Nick identified that the competition only offered generic and automated wholesale courses —to the masses, omitting vital core training elements with little or no personal interaction between the trainer and the learner.

 

Nick founded Mercantile Training Services (MTS) in 2009, later rebranded Beebox Training to include other financial services training and in-house employee accreditation.

 

1 standard, 1 course, 1 certificate – 100% relevant.

 

Nick is a proud member of the Institute of Mercantile Agents (IMA) and the Welsh Guards Association.


Dylan Stanley

Dylan brings over 20 years of academic English language and performing arts experience to Beebox Training. He has directed, acted in and managed several productions at universities and other facilities in the UK and the USA. He holds a Master of Educators License in Iowa.

Dylan currently teaches the Cambridge curriculum in English and Drama at the Prince of Wales Island International School, Penang, Malaysia. His performing arts abilities bring vibrancy and colour to Beebox courses. His skills allow the team to provide exciting and engaging training courses.

Dylan’s passion for e-learning and old fashioned theatrical ideals make him a unique contributor to the team.


Andrea Lee

Andrea is based in Cambodia and holds a Masters in computer science. Andrea is a regular and highly motivated contributor to the Beebox team. She brings a new wave of ideas, design and IT disciplines to online learning.

She is responsible for ensuring information security, data integrity, general maintenance and upkeep of the website, training platform and student CMS.

Andrea has a strong focus on providing accessible and affordable online training opportunities to those people in outreached areas who may not be able to attend regular training locations.

Enrol My Team

3 easy steps

we do the rest

  • 1. Agent Memo
  • 2. Student Letters
  • 3. Bulk Enrol Form

Agent, Sub-agent & Agent Assistant Introduction Memo.

Adjust to suit - email to students & include their contact details in step 3.

Student Memo

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Student welcome letters.

Fill in blanks - Email to student - Cc: Us.

Student Funded

Agency Funded

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Student Enrolment Form

Fill in cells - Email Us - We do the rest!

Bulk Enrolment Form

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Compliance & Training Managers Portal

Training Registers

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Training registers are live and updated each time we publish a grade or make a follow-up entry.
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3 Easy Steps

Quick Reference Guide

We recommend that sub-contracting agents fund their training as part of their commitment to self-compliance.

Regional agents contracting to multiple agencies benefit from completing one annual industry-recognised course.

Confirm with principal-agent if they have any sub-agents or operational office assistants also requiring training.

Consider audit, SLA and ASIC Regulatory Guide 206 risk exposure.

Regularly log in to your live training register and keep an eye on expiring or expired training certificates.​​

We send reminder notices to students on your behalf in the month leading up to certificate expiry.

For more on who should complete annual compliance training, take a look inside the Your Role page. Why do mercantile agents and their assistants need to be trained every year?