Articles & Insights for:

Debt Collectors

Credit Staff

Field Agents

These articles are drawn directly from years of student questions, industry changes, and ongoing improvements made to our CRAG–MAP course — Beebox Training’s signature compliance program for debt collectors, repossession agents, and credit staff.

Some were co-authored with the Institute of Mercantile Agents and initially published in The Agent magazine — the industry’s bi-monthly publication supporting professionalism in field services and credit recovery.

Our goal? To offer practical, accurate, and current insights that support your annual CPD, strengthen your compliance knowledge, and help you confidently navigate Australia’s regulatory landscape.

  • Beebox Training publishes clear, practical articles to support professionals across Australia’s debt collection, credit recovery, and field service sectors. Whether you’re a field agent, credit provider staff, or collections officer, these articles are designed to complement your professional development, onboarding, or CPD renewal.

    Every topic connects with our CRAG–MAP course — a nationally recognised training program aligned with the expectations of ASIC, AFCA, and corporate client SLAs. CRAG–MAP covers 11 critical subjects, including:

    • ACCC and ASIC Debt Collection Guidelines (2021)

    • The National Consumer Credit Code and NCCPA framework

    • Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)

    • The Modern Slavery Act and ethical fieldwork governance

    • The Privacy Act 1988 and Australian Privacy Principles (APPs)

    • ASIC RG 271 for Dispute Resolution and Hardship

    • Banking Code of Practice 2025 (new release)

    • Consumer vulnerability and respectful engagement

    • Recordkeeping and privacy law obligations in credit enforcement

    These subjects are not just tick-boxes — they reflect the challenges professionals face when entering homes, serving documents, managing hardship claims, or handling sensitive personal data.

    We’ve also worked with the Institute of Mercantile Agents to co-author articles published in The Agent magazine — supporting industry-wide conversations about professionalism, compliance, and continuous improvement.

    Want to preview our course content? Visit the CRAG–MAP course page.
    Looking to enrol or get a group quote? Head to our pricing page, or contact us for tailored advice.

    Beebox Training is proud to be Australia’s specialist provider in ASIC-aligned CPD training for debt collection, repossession, and credit compliance professionals.