Abstract banner image used for Beebox Training’s Privacy Policy, representing security, data protection, and compliance in debt collection training.

How We Protect Participant Information & Privacy at Beebox

Beebox Training provides ASIC-aligned compliance and CPD training to debt collectors, repossession agents, process servers, skip tracers, mercantile agency staff, and credit professionals across Australia. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our website, AI chatbots, learning platform, or participant support services.

At Beebox Training, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to individuals located in Australia and to our services as delivered within the Australian market.

By accessing our website, using our chatbots, enrolling in any of our courses — including our nationally recognised CPD programs for credit recovery professionals such as repossession agents, process servers, and skip tracers — or contacting us directly, you agree to the terms of this policy.

What Personal Information Do We Collect?

We collect personal information that is necessary for delivering our online compliance training services. This may include:

  • Your first and last name
  • Email address
  • Mobile number
  • Employment or agency details
  • Mailing address (if relevant)
  • Training history and course completion data
  • Payment information (processed securely via third-party providers like PayPal and Stripe)
  • Content of your conversations with our AI chatbots — see "AI Chatbots and Your Data" below

You may also contact us anonymously or by using a pseudonym; however, this may limit our ability to provide access to your learning history or issue a recognised certificate of completion.

How Do We Use Your Information?

We use your information to:

  • Provide access to our self-paced online courses such as repossession agent, debt collection, process server compliance training, and ongoing repossession, debt collection, and process server CPD
  • Generate and deliver CPD certificates for compliance purposes
  • Track progress for corporate clients and maintain live training registers
  • Support participants with one-on-one coaching or feedback
  • Provide, monitor and improve our website chatbot and our classroom chatbot ("BeeBot")
  • Process payments securely and issue invoices
  • Send course updates, reminders and notifications
  • Improve user experience across our site and learning platform

We do not sell or rent your personal information under any circumstances.

AI Chatbots and Your Data

We use two AI-powered chatbots as part of our services:

  • A website chatbot, available to visitors on our public website, to answer general questions about our courses and the credit and collections industry.
  • A classroom chatbot ("BeeBot"), embedded in Beebox Classroom, available to enrolled participants during and after their course.

When you use either chatbot, we collect and store the content of your conversation, along with information such as the time of your interaction and, where you are logged in, your participant account details. We use this information to:

  • Provide you with a response to your question,
  • Review a participant's engagement and progress through their course,
  • Improve the accuracy, relevance and safety of chatbot responses,
  • Investigate misuse or a suspected breach of our Terms & Conditions.

Our chatbots are built using a combination of third-party service providers:

  • Anthropic and OpenAI (both based in the United States) provide the underlying AI models that generate chatbot responses,
  • Elfsight (based in Armenia) hosts and delivers the chatbot widget on our website and in Beebox Classroom.

These providers process conversation data on our behalf, under their own terms of service and, where applicable, contractual commitments to us regarding data handling. We take reasonable steps to ensure this processing is consistent with the Australian Privacy Principles, including by reviewing each provider's privacy practices before engaging them. Because these providers are located overseas, your chatbot conversation data will be transferred outside Australia — see "International Disclosures" below.

Please avoid entering another person's personal information, or any information you would not want stored, into either chatbot. Chatbot responses are general in nature and are not legal advice — see our Terms & Conditions for further detail.

Data Security

We use secure servers, SSL encryption, and modern firewalls to protect your data. Payment transactions are handled securely through PayPal Australia Pty Ltd and Stripe Payments Australia Pty Ltd. We do not store credit card details on our servers. Participant data, including chatbot conversation logs, is stored securely within our Learning Management System (LMS), internal CRM, and the systems of Anthropic, OpenAI, and Elfsight, our chatbot service providers.

Third-Party Disclosure

We may disclose your information to:

  • Approved mercantile agency clients (when you are nominated to their training register)
  • The Institute of Mercantile Agents (IMA), where you are enrolled in a jointly delivered course such as the National Process Server Training Course (NPST)
  • Technical partners who assist us with IT, hosting, database management, or the operation of our chatbots, including Anthropic, OpenAI and Elfsight
  • Legal or regulatory authorities as required by law
  • Our support team based in Cambodia and other locations, solely for the purpose of training administration or follow-up

We do not permit these parties to use your data for their own purposes.

Cookies and Analytics

We use standard cookies to support features such as logins, course progress tracking, and improving site usability. We may also use Google Analytics to understand user behaviour and help us better serve content relevant to debt collection CPD and compliance training for mercantile agents.

Google Ads and Retargeting

We may use Google Ads remarketing to show ads to users who have previously visited our site. These cookies do not identify you personally. You can opt out using Google's Ad Settings or via the Network Advertising Initiative.

International Disclosures

Your personal information may be accessed or handled by Beebox Training's trusted overseas team members (primarily located in Cambodia and the UK) to assist with administration and training delivery, and by the third-party providers that support our chatbots — Anthropic and OpenAI (United States) and Elfsight (Armenia) — who process data on servers located outside Australia. We take reasonable steps to ensure any such disclosure or processing is handled in accordance with applicable Australian privacy laws, including by reviewing each provider's privacy and security practices before engaging them. If you have questions about a specific overseas transfer, you can contact us using the details below.

Your Rights and Access

You have the right to request access to any personal information we hold about you — including chatbot conversation logs — and to request correction if any of that information is inaccurate or outdated. To make such a request, email us at info@beeboxtraining.com.

Policy Changes

This policy may be updated from time to time, including to reflect new features such as our chatbots or changes in law. The latest version will always appear on this page and includes a revision date.

Contact Us

If you have any questions about this policy or how your information is handled, please contact us:

Beebox Training
Email: info@beeboxtraining.com
Website: www.beeboxtraining.com

Last updated: 4 August 2026